Luis Solorzano
Customer Success Specialist
Luis Solorzano serves as the Customer Success Specialist at aiLegal Law, where he ensures clients receive clear, timely, and supportive communication throughout their legal journey. With a strong foundation in customer service, office management, and legal operations, Luis plays a key role in delivering an excellent client experience.
Before joining aiLegal Law, Luis worked at a family law firm in Nevada for three years, managing administrative operations and directly supporting the lead attorney. His responsibilities included complex scheduling coordination, client intake and screening, case oversight, and interpreting court orders and deadlines. Luis also brings a diverse professional background from previous roles at Khan Academy, Movoto Real Estate, and Netspend, where he developed a proven record of organizational efficiency, communication skills, and empathetic client support. His ability to balance administrative precision with client care allows him to bridge operational needs with exceptional service.
Experience
Customer Success Specialist, aiLegal Law – Provides client-facing support, ensuring communication, scheduling, and case-related needs are managed with care and efficiency.
Administrative Assistant, Family Law Firm (Nevada) – Oversaw scheduling, client intake, and case management while supporting lead attorney in daily operations.
Customer Support Specialist, Khan Academy – Assisted users through multiple communication channels, delivering empathetic and effective support.
Real Estate Coordinator, Movoto Real Estate – Facilitated the home buying and selling process, managing client communications and administrative logistics.
Customer Service Representative, Netspend – Supported clients with financial product inquiries and issue resolution.
Education
Bachelor of Business Administration – CEUTEC
Other
Strong communication and organizational skills across legal, education, real estate, and financial industries
Dedicated to ensuring clients feel informed, supported, and valued throughout their experience